This Privacy Policy describes how CONTAINER DIRECT LVP LLC (“we”, “us”, or “our”) collects, uses, processes, stores, and discloses your personal information when you visit or make a purchase from our website (https://containerdirectlvp.com). This policy is compliant with United States privacy standards, including the California Consumer Privacy Act (CCPA / CPRA) and Google Merchant Center Guidelines.

1. What Information We Collect

We collect several types of personal information depending on how you interact with our website:

Personal Contact Information: Your full name, delivery address, billing address, email address, and direct telephone number.
Order & Transaction Details: Container dimensions, condition selections, site delivery instructions, order history, and payment confirmation tokens (processed securely through PCI-DSS gateways; we never store raw credit card numbers).
Inquiries & Customer Support: Information submitted through our Contact Form, quote requests, or phone conversations with our dispatch coordinators.
Technical & Browsing Data: Internet Protocol (IP) address, browser type and version, device identifiers, operating system, time zone, referring/exit pages, date/time stamps, and cookie IDs.

2. How We Collect Your Information

We collect personal information through two primary methods:

Direct Interactions: Provided directly by you when you place an order at Checkout, create an account, request a quote, subscribe to updates, or correspond with customer support.
Automated Technologies (Cookies & Tracking Pixels): Collected automatically as you navigate our website through standard HTTP cookies, web beacons, and server log files.

3. Why We Collect Your Information (Purpose of Processing)

We collect and process your personal data for the following specific operational purposes:

Data Category	Specific Purpose of Collection
Contact & Delivery Data	To process orders, dispatch tilt-bed freight carriers under our Shipping Policy, and enable driver call-ahead coordination.
Payment & Billing Data	To process transactions via encrypted gateways under our Payment Policy, prevent financial fraud, and process refunds under our Return Policy.
Customer Support Inquiries	To provide technical container sizing guidance, delivery quotes, and fulfill 30-day warranty claims.
Technical & Cookie Data	To maintain website security, optimize page load speeds, and deliver relevant marketing campaigns.

4. Who We Share Your Information With (Third Parties)

We do not sell your personal information. We only share necessary data with trusted third-party service providers under strict data processing agreements:

Freight & Logistics Partners: Licensed commercial carriers and tilt-bed roll-off drivers solely for delivery fulfillment, placement scheduling, and gate clearance.
Secure Payment Gateways: PayPal, Stripe, and PCI-DSS Level 1 compliant card processors to securely process payments and issue refunds.
Analytics Providers: Google Analytics to measure website performance, user engagement, and traffic patterns.
Advertising & Marketing Platforms: Google Ads (Google LLC), Google Merchant Center, and Meta (Facebook) for conversion tracking, ad attribution, and personalized remarketing.
Legal & Regulatory Authorities: Only when required by law, subpoena, or to protect the legal rights and safety of our company and customers under our Terms of Service.

5. Personalized Advertising & Google Ads Disclosure

Our website utilizes Google Ads remarketing, Google Merchant Center tracking, and third-party advertising cookies to display tailored advertisements to you across the internet based on your prior browsing of our container catalog.

These cookies allow Google and our advertising partners to serve relevant ads (such as container sizing promotions or price quotes) on third-party websites across Google Display Network and Google Search.
How to Opt Out of Personalized Ads: You can manage or disable personalized advertising at any time by visiting Google Ads Settings or through the Network Advertising Initiative (NAI) Opt-Out Tool and the Digital Advertising Alliance (DAA) Opt-Out Page.

6. Data Security & Retention Period

Data Security: All data transmitted to and from our site is protected by bank-grade 256-Bit SSL (Secure Sockets Layer) encryption. We enforce strict administrative, technical, and physical safeguards to prevent unauthorized access, alteration, or disclosure.
Data Retention Period:
- Order, Invoicing & Tax Records: Retained for 7 years in compliance with United States federal, state, and local tax, accounting, and legal requirements.
- Customer Account & Support Inquiries: Retained for the duration of the customer relationship plus 3 years to service warranty and 30-day inspection guarantees.
- Analytics & Marketing Cookies: Retained for up to 26 months or until deleted/opted out by the user.

7. How to Opt Out or Request Data Deletion

You have the right to request access to, correction of, or permanent deletion of your personal data at any time. We do not charge any fee for submitting privacy requests.

Clear Process to Submit a Data Deletion Request:

Send an email to info@containerdirectlvp.com with the subject line “Data Deletion Request” or “CCPA Privacy Request”.
Include your full name, email address associated with your order, and your Order ID (if applicable).
Alternatively, call our support desk at +1 (786) 403-2954 or submit via our Contact Page.
Our privacy team will verify your identity and confirm completion of data deletion within 30 calendar days.

8. California Consumer Privacy Act (CCPA / CPRA) Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

Right to Know & Access: You have the right to request disclosure of the specific categories of personal information we have collected, the sources, purposes, and third parties with whom it was shared over the past 12 months.
Right to Delete: You have the right to request deletion of personal information collected from you, subject to legal and tax retention exceptions.
Right to Opt-Out of Sale / Sharing: “Do Not Sell or Share My Personal Information.” CONTAINER DIRECT LVP LLC does not sell personal information for monetary payment. To opt out of any automated advertising data sharing, visit the opt-out links provided above or email us.
Right to Non-Discrimination: We will never discriminate against you (through differing prices, discounts, or quality of goods) for exercising any of your CCPA privacy rights.
Authorized Agent: You may designate an authorized agent to make a request under the CCPA on your behalf by providing written authorization.

9. Contact Our Privacy Officer

For questions or requests regarding this Privacy Policy or our data handling practices, please contact us:

Company: CONTAINER DIRECT LVP LLC
Address: 2125 Biscayne Blvd, Miami, FL 33137, United States
Email: info@containerdirectlvp.com
Phone: +1 (786) 403-2954