At CONTAINER DIRECT LVP LLC, customer satisfaction and quality assurance are our highest priorities. We provide a comprehensive 30-Day Money-Back Guarantee & Return Policy on all shipping containers purchased through our Container Catalog.
1. 30-Day Return & Inspection Window
You have 30 calendar days from the date of physical delivery to thoroughly inspect your container on-site. If your container does not meet the purchased grading criteria (Wind & Watertight / Cargo Worthy / One-Trip New) as defined in our Terms of Service, or if you are not fully satisfied, you may initiate a return, replacement, or full refund.
2. Restocking Fees Policy
Restocking Fee: $0.00 (Zero / 0%)
CONTAINER DIRECT LVP LLC does NOT charge any restocking fees for returned containers under any circumstances, including customer remorse returns or defective/damaged items.
3. Return Shipping & Transport Costs
In accordance with our Delivery & Shipping Policy:
- Defective / Non-Conforming Units: Return shipping is 100% Free ($0.00). We dispatch our carrier tilt-bed truck to retrieve the container directly from your property at zero cost.
- Customer Remorse / Size Change Returns: Return shipping is 100% Free ($0.00). CONTAINER DIRECT LVP LLC covers all carrier return pickup transport costs.
- Return Method: Tilt-bed carrier retrieval from the customer’s delivery location (Customer does not need to arrange external freight).
4. Return Eligibility Criteria
To qualify for a return and full refund, the container must satisfy the following conditions:
- The container must remain in the same structural condition as delivered (unmodified, not painted, no customer structural cuts or additions).
- The container must be completely empty of customer personal contents, tools, or freight.
- The return request must be submitted within 30 calendar days of physical delivery.
- Customer must provide the sales invoice number / Order ID and clear photos illustrating the condition or defect.
5. Refund Processing & Payment Method
Once the container is retrieved and inspected at our depot, your refund will be processed within 3 to 5 business days:
- Refunds are credited directly back to the original method of payment (PayPal, Credit/Debit Card, or Bank Wire) as detailed in our Payment Policy.
- Depending on your financial institution or card issuer, refunds typically reflect on your bank statement within an additional 2–4 business days.
6. Exchanges & Replacement Containers
If you prefer an exchange for an alternative container size (e.g., swapping a 20ft container for a 40ft high cube container) or grade, our logistics team will coordinate the exchange dispatch simultaneously. Any price difference will be refunded or invoiced accordingly with $0 exchange handling fees.
7. How to Initiate a Return
To start a return or exchange request, contact our customer service team through any of the following channels:
- Email: info@containerdirectlvp.com (Subject: Return Request – Order #[Your Order Number])
- Phone: +1 (786) 403-2954 (Mon–Fri: 8:00 AM – 7:00 PM EST, Sat: 9:00 AM – 4:00 PM EST)
- Online Form: Submit an inquiry on our Contact Us Page.